All stock items (non-custom) must be returned or exchanged within 30 days. Custom orders can be returned for size exchanges ONLY. We offer sizing sample kits for new team orders, and if possible, we recommend that existing teams have new members try on existing teammates’ items, specifically splash jackets, to test sizing before ordering.
To process a return or exchange
- Please request a Return Authorization (RA) number by emailing firstname.lastname@example.org or calling 800-765-6277.
- After receiving your RA number, please clearly write the RA number on outside of the packaging. Inside the package, please include a note or any instructions regarding the return or exchange.
- Mail back your return/exchange to:
2575 Fortune Way, Suite H
Vista, CA 92081
- Once we have received your return/exchange request, please allow five business days for your item to be exchanged or your refund to be processed. Custom orders exchanged for a different size will require the same production lead time as new orders.